Resident maintenance guide Office: 215-885-7600
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Maintenance made easier

Report it. Track it. Get it resolved.

Submit maintenance requests through your AppFolio Online Portal so our team receives the details, photos, access instructions, and updates in one place.

Submit a maintenance request See the steps

10-second overview: Spot the issue, open AppFolio, choose Maintenance, add details and photos, then submit.

Why the portal matters

The best way to help us help you

A portal request gives our property-management team the complete information needed to respond efficiently.

1

Faster routing

Your request enters the organized maintenance queue and can be directed to the right person or vendor.

2

Better diagnosis

Descriptions and photos help us understand the problem and arrive with the right tools and materials.

3

A clear record

Details, access permission, scheduling, and messages stay connected to your home and request.

4

Status updates

Follow the request from receipt and scheduling through completion without losing the conversation.

Five simple steps

Submit a complete request

  1. Open your portal or appSign in to the AppFolio Online Portal from a browser or mobile device.
  2. Select MaintenanceChoose Request Maintenance to start a new request.
  3. Describe the issueTell us where it is, what happened, when it started, and whether it is getting worse.
  4. Add photos and access detailsUpload clear images, choose permission-to-enter, and provide preferred availability when requested.
  5. Submit and trackReturn to the portal to see messages and status changes until the work is complete.
Example AppFolio maintenance request showing summary, notifications, and status timeline
Example AppFolio maintenance status screen. Your portal’s appearance and available options may vary. Image: AppFolio.

From AppFolio

Improve efficiency with smart maintenance

See how AppFolio keeps maintenance communication, request details, scheduling, and progress connected in one organized system.

Watch on YouTube

Official video published by AppFolio.

For an emergency, do not rely only on an online request.

For fire, a suspected gas leak, active flooding, or an immediate threat to life or property, call 911 when appropriate and follow the emergency instructions in your lease or resident portal.

Helpful links

Keep your portal within reach

Open AppFolio Portal Download for iPhone Download for Android Official AppFolio instructions

If you cannot access your portal, contact our office for help. Include your property address and the best phone number to reach you.